Tenant Handbook

Updated March 2016

How to Contact Us

Century 21 Amerisouth is located at:

2400 West Nine Mile Road
Pensacola, FL  32534              There is a map on our Contact page
(850)479-3949
Open Monday Through Friday from 8:30AM until 4:30 PM

Paying Rent

Rent is due on the 1st and late on the 4th. We cannot accept cash.

Any on-time rents may be paid online  by using  your Propertyware Tenant Portal or pay in person at the office during our regular hours. If you need help with a password reset or portal activation just let us know. (Portal Help Request)

There is a drop slot in the front door for after hours payments.

LATE RENT PAYMENTS

Late rents must be paid with certified funds at the Pensacola office only. If you know your rent is going to be late please let your property manager know right away by phone or email Lavada Burroughs. 

After paying rent late for the third time the payer will recieve a written notice that Century 21 Amerisouth will no longer accept late rent payments for that property. Any rents not paid ontime after that notice is delivered will result in eviction.

 

Maintenance Requests

All maintenance requests must be in writing. Acceptable written requests include: 

  1. Hand-written and delivered to our office,
  2. Faxed to (850) 478-6895
  3. Emailed to Maintenance@pensacolamanagement.com
  4. Mailed to our office (see above)
  5. Maintenance Request Form submission. (Click HERE to go there now)

The property manager will schedule your maintenance with one of our licensed and insured vendors. If you have not heard from the vendor within 1 business day of your request being submitted please contact our office for a follow up.
 
For weekend or after-hours Emergency Requests Only use the Maintenance Form Submission (above). Along with your request you must include your name and address and contact information. Emails are easier to forward to a vendor and will expedite your request. We always monitor the email and will work to find a solution as soon as possible and we will contact you to keep you updated.

Your Maintenance Responsibilities

Each resident is responsible to act in a way that will preserve the property and enhance living conditions. Sometimes this can require performing simple maintenance tasks. None of the tenant maintenance tasks will require any special tools or skills. Each is simple and each task is listed in this handbook and many include video demonstrations.

And sometimes it means that your responsibility is to notify Century 21 Amerisouth of maintenance that we are required to provide. Never let leaks, malfunctioning smoke alarms, electrical problems or anything that could threaten your health or safety or cause permananent damage to the property go unreported.

PLEASE SEE OUR DIY MAINTENANCE PAGE FOR A LIST OF YOUR MAINTENANCE RESPONSIBILITIES AND SOME HELPFUL VIDEO GUIDES.

Pets

The only authorized pets allowed in your house or kept on your property are the pet(s) listed in your lease. Other pets may not visit or stay with you, even temporarily. If you want to add a pet to your lease after you move in, please contact us before you get the pet. Century 21 Amerisouth has policies that limit what pets are allowed and each homeowner may have their own rules about pets. We will work with you to get your pet approved if we can, then we will meet with you to add the pet to your lease so you are not in violation.

Parking

Parking must be in authorized areas designed for parking and never on the lawn.

Lawn Care

Lawns requires some regular routine maintenence to maintain a property's value and curb appeal.

1. Most importantly, your lawn must be watered at least 2 - 3 times a week when there has been no rain for a week and when the temperature exceeds 84 degrees in the afternoon. When daytime temperatures drop below 80 degrees you can decrease watering to 1 - 2 times per week, but even when dormant in the winter your lawn requires occasional watering. Be aware that you can over water. So, when the weather is wet and rainy watering could be harmful

2. Mowing. Mowing not only improves the appearance of your home and your neighborhood, it is an effective natural way to slow down weed growth. Lawns should be mowed at least once a month in the Spring and Fall and twice a month in the summer months (June through October). It is not neccesary to mow most lawns in our area in December, January and February.

3. Edging the lawn improves looks and drainage. Edging is done on an as-needed basis since lawns differ in their growth, but should be done at least once a month in the summer.

4. Trimming: It is your responsibility to trim shrubs and bushes that you can reach from standing on the ground. If limbs or branches require a ladder to reach, please contact Century21 Amerisouth for maintenence help.Shrubs should be kept below the bottom of your windows for safety and limbs and branches should be kept from touching any part of the house.

DO NOT STACK DEAD WOOD OR LUMBER NEAR THE HOUSE. STORE OR DISPOSE OF IT PROPERLY